Investors

• Always deal with the market intermediaries registered with SEBI / stock exchanges.
• Collect photocopies of all documents executed for registration as a client, immediately on its execution. Ensure that the documents or forms for registration as Client are fully filled in.
• Give clear and unambiguous instructions to your broker / agent / depository participant.
• Always insist on contract notes from your broker. In case of doubt in respect of the transactions, verify the genuineness of the same on the BSE website.
• Always settle the dues through the normal banking channels with the market intermediaries.
• Before placing an order with the market intermediaries, please check about the credentials of the companies, its management, fundamentals and recent announcements made by them and various other disclosures made under various regulations. The sources of information are the websites of Exchanges and companies, databases of data vendors, business magazines etc.
• Adopt trading / investment strategies commensurate with your risk-bearing capacity as all investments carry some risk, the degree of which varies according to the investment strategy adopted.
• Carry out due diligence before registering as a client with any intermediary. Carefully read and understand the content stated in the Risk Disclosure Document, which forms part of the investor registration requirement for dealing through brokers.
• Be cautious about stocks which show a sudden spurt in price or trading activity, especially low price stocks.
• There are no guaranteed returns on investment in the stock market.
• Always keep copies of all investment documentation (e.g. application forms, acknowledgements slips, contract notes).
• Always keep copies of documents you are sending to companies, Trading Members, Registrar and Transfer Agent, etc.
• Send important documents by a reliable mode (preferably through registered post) to ensure delivery.
• Ensure that you have money before you buy.
• Ensure that you are holding securities before you sell.
• Follow up diligently and promptly e.g. If you do not receive the required documentation within a reasonable time, contact the concerned person; i.e. the Trading Member, company etc., immediately.
• Mention clearly whether you want to transact in physical mode or in demat mode.
• Lodge your complaint or Arbitration Application against the Trading Member, at the concerned Regional Arbitration Centre, by confirming geographical jurisdiction. Please use for the purpose, your address as intimated to your Trading Member by following due process of law. The details of geographical jurisdiction of each Regional Arbitration Centre are also available on the Contract Note. The period consumed in redressal of complaint through IGRC services will not be considered while measuring the period of ‘limitation’ in filing arbitration application provided the complaint and / or arbitration application is / are filed at the concerned Regional Arbitration Centre.
• Lodge your complaint against a company listed on BSE, at the concerned Regional Arbitration Centre, by confirming geographical jurisdiction. Please use your address for deciding the geographical jurisdiction. This will enable to process the complaint expeditiously.
• Read, understand and be updated about the guidelines and circulars of the Exchange and of the Forward Markets Commission.
• Refer and understand all the provisions of Forward Contracts (Regulations) Act, 1952 dealing with futures trading in commodities and amendments thereof from time to time, including provisions and rates relating to the sales tax, value added tax, APMC Tax, Mandi Cess and Tax, octroi, excise duty, stamp duty, etc., applicable on the underlying commodity of any contracts offered for trading by NCDEX.
• Read the commodity contracts circulars issued by NCDEX and carefully note the contract specifications of the commodity in which you wish to trade. The contract specifications are subject to change from time to time.
• Before entering into buy and sell transactions please be aware of all the factors that go into the mechanism of pricing, trading and clearing.
• Read the product note of the commodity in which you wish to deal to understand the commodity and parameters that impact on the trading and settlement of the commodity.
• Understand the Delivery & Settlement Procedures of the commodity that you wish to deal in the futures market.
• Study historical and seasonal price movements of the commodity that you wish to deal in the futures market.
• Keep track of Governments' Policy announcements from time to time of the commodity that you wish to deal in the futures market.
• Apply your own prudent judgment for investments in commodity futures and take informed decisions.
• Comply with Taxation and other Central Government/State Governments regulatory issues.
• Go through all Rules, Bye Laws, Regulations Circulars and directives issued by NCDEX.
• Since the investment is based on various types of margins, be aware of the risks associated with your positions in the market and margin calls made from time to time.
• Collect/Pay Mark-to-Market margins on your futures positions on a daily basis from/to your member.
• Be aware of your risk taking ability and fix stop-loss limits. Liquidate your positions at such levels to reduce further losses, if any.

Dealing with Members

• Trade only through registered members of the Exchange. Check with the Exchange to see whether the member is registered with the Exchange.
• Insist on filling up a standard 'Know Your Client (KYC)' form and on getting a Client- Id.
• Insist on reading and signing the standard 'Risk Disclosure Agreement'.
• Cross check the genuineness of trades carried out at the exchanges through the trade verification facility available on NCDEX website. The trades can be verified online at http://www.ncdex.com/Market_Data/Trade_verify.aspx where trade information is available up to 3 working days from the trade date.
• While trading through an authorized person ensure that a duly signed contract note has been issued by the member or its authorized persons for every executed trade, highlighting the details of the trade along with your unique Client-Id.
• Obtain receipt for collaterals deposited with the member towards margins.
• Go through the Rules, Bye-laws, Regulations, Circulars, directives, notifications of the Exchange as well as of the Regulators, Governments and other authorities and details of Client-Trading Member Agreement to know your rights and duties vis-à-vis those of the member.
• State clearly who will be placing orders on your behalf. Give precise and clear instructions while placing, modifying or canceling orders.
• Ask all relevant questions and clear your doubts with your member before transacting.
• Ensure that the Contract Note contains all the relevant information such as Member Registration Number, Order No., Order Date, Order time, Trade No., Trade rate, Quantity, Arbitration Clause.
• Insist on receiving the bills for every settlement.
• Insist on periodical statements of your ledger account.
• Scrutinize minutely both the transaction as well as the holding statements that you receive from your Depository Participant.
• Keep Delivery Instruction Slips (DIS) book issued by DPs in safe possession.
• Ensure that the DIS numbers are preprinted and your account number (Client- Id) is mentioned in the DIS book.
• Freeze your Demat account in case of your absence for a longer duration or in case of not using the account frequently.
• Pay required margins in time and only by Cheque and ask for receipt thereof from the member.
• Deliver the commodities in case of sale or pay the money in case of purchase within the time prescribed.