1. Vision
Towards making Indian Securities Market - Transparent, Efficient, & Investor
friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to
hold and transfer securities in dematerialized form.
2. Mission
3. Details of business transacted by the Depository and Depository Participant (DP)
A Depository is an organization which holds securities of investors in electronic form. Depositories
provide services to various market participants - Exchanges, Clearing Corporations, Depository
Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository
carries out its activities through its agents which are known as Depository Participants (DP). Details
available in the link https://nsdl.co.in/dpsch.php
4. Description of services provided by the Depository through Depository Participants
(DP) to investors
Sr. No. |
Brief about the Activity / Service |
Expected Timelines for processing by the DP after receipt of proper documents |
1 |
Dematerialization of securities |
7 days |
2 |
Rematerialization of securities |
7 days |
3 |
Mutual Fund Conversion / Destatementization |
5 days |
4 |
Re-conversion / Restatementisation of Mutual fund units |
7 days |
5 |
Transmission of securities |
7 days |
6 |
Registering pledge request |
15 days |
7 |
Closure of demat account |
30 days |
8 |
Settlement Instruction |
Depositories to accept physical DIS for pay-in of securities upto 4 p.m. and DIS in electronic
form upto 6 p.m. on T+1 day |
(2) Depositories provide special services like pledge, hypothecation, internet based
services etc. in addition to their core services and these include
5. Details of Grievance Redressal Mechanism
1 |
Investor Complaint/ Grievances |
Investor can lodge complaint/ grievance against the Depository/DP in the following ways:
- Electronic mode -
- SCORES (a web based centralized grievance redressal system of SEBI) [https://www.scores.gov.in/scores/Welcome.html]
- Respective Depository’s web portal dedicated for the filing of compliant
[https://www.epass.nsdl.com/complaints/websitecomplaints.aspx]
- Emails to designated email IDs of Depository relations@nsdl.co.in
The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days.
|
2 |
Investor Grievance Redressal Committee of Depository |
If no amicable resolution is arrived, then the Investor has the option to refer the complaint/
grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference,
the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the
necessary information and documents. |
3 |
Arbitration proceedings |
The Investor may also avail the arbitration mechanism set out in the Byelaws and Business
Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to
depository services. The arbitration reference shall be concluded by way of issue of an arbitral
award within 4 months from the date of appointment of arbitrator(s). |
6. Guidance pertaining to special circumstances related to market activities:
Termination of the Depository Participant